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For fourteen years, she ran think tanks and seminars for business leaders through TEC International, an organization dedicated to increasing the effectiveness and enhancing the lives of CEOS around the world. Scott has extensive experience assisting companies with mission, vision, values, leadership development, cultural transformation, strategic planning, and executive coaching. Wisdom in a Nutshell Have you ever had conversations that ended up in arguments, dispute or broken relationships?
Conversations are the backbone of any relationship - with colleagues, with business partners, with friends and families. It succeeds when you get your message across, it fails when you are unable to communicate your ideas and feelings well.
Fierce Conversations: Achieving Success at Work and in Life One Conver – Kemeticscience
This book shows you how to transform everyday conversations into effective and powerful tools to get your message across. It means powerful or intense conversations. You will be taken step by step through the 7 principles of fierce conversations. These are guides in transforming relationships one conversation at a time.
Published by BestSummaries. All rights reserved. No part of this summary may be reproduced or transmitted in any form or by any means, electronic, photocopying, or otherwise, without prior notice of BestSummaries. Markets and economies change requiring a shift in business strategy.
Fierce Conversations: Achieving success in work and in life, one conversation at a time [Paperback]
People change, relationships change. You must be open and acknowledge the changes that occur around you. Have you ever been in a meeting where no one expressed his opinion when asked? Have you ever been afraid to offer your view on a strategy on the premise that it will be shot down or it will be the cause of conflict?
Most companies and relationships fail because people don't really express what they feel, and what they really are thinking. People are simply afraid to tell the truth. Ground Truth vs. Official Truth Ground truth refers to what is actually happening on the ground or the grass-roots. Official truth is what is generally available for public consumption and is often viewed as propaganda. Ground truths are discussed around water coolers, in the parking lots, but rarely shows up in the boardroom where it is needed the most. Knowing the ground truth is crucial in interrogating reality and in the success of any relationship.
The success and the quality of your life and business depend on the questions you ask and the quality of answers you give and receive. What are the right questions? These can be: Where am I going? Why am I going there? How will I go there? Who will I take with me? What values are important to me and are they being met? In reality, most companies and leaders want to hear the truth, even if it is harsh. Knowing the truth can help the individual, as well as the company, realize faults, and mistakes. Knowing the truth stimulates growth.
Unfortunately, while telling the truth is the grand simplifier, telling the truth is not that simple. The biggest hindrance to addressing change is fear fear of the unknown, fear of the journey, fear of discovering who we are, fear of the truth. However, knowing and examining the truth can lead to a positive change. A change that is open to possibilities. The most permanent thing in this world is change. Principle 2: Come Out from Behind Yourself into the Conversation and Make it Real Each individual owns a piece of the truth about a relationship, a company or an event.
How then can you interrogate and get to the truth or the reality? Unreal conversations are expensive, tiring, and most often than not lead to a break-down of relationships and businesses. You will accomplish much when you make every conversation as real as possible. Make a proposal. Identify an issue. If you have a solution in mind, make a suggestion. Check for understanding. Invite questions; ask if they grasp your proposal. Check for agreement. Ask for opinion and views on the proposal. Be open to criticism. Listen to their views. Resist the urge to reply or defend your plan immediately.
Every individual in one way or another has withheld his true emotion for fear of conflict or in his aim to please. Some fear that by expressing his true emotions he is viewed as being selfish. However, consider this: successful relationships require that all parties' views are recognized. You have the right to clarify your opinion, state your view of reality and ask for what you want. When looking for a solution to a problem or getting to the bottom of things, avoid laying blame.
Any person who can accurately portray reality without laying blame will come out as the leader. Free your true self, others will acknowledge it and react. How then will you free yourself from your perceived reality into the real you? Exercise 1: Write down what you feel about yourself, your life, your work. It could be in several words or phrases that capture your thoughts or emotions.
Exercise 2: Write down key aspects of the future that you desire.
You can use these key questions: Where am I going? Who is going with me? Principle 3: Be Here, Prepared to be Nowhere Else While no single conversation can assure the transformation of a company, a relationship or a person's life, any single conversation can. Speak and listen as if it is the most important conversation you ever had. Participate as if it matters. Take a genuine interest in the response. When you are not paying attention and Exercise 3: List the fierce conversation you have to have with others.
These can be conversations you have avoided in the past or topics that need to be address and resolved. Exercise 4: Before you have any fierce conversation with anyone, have one with yourself first. Take on the issue that is upsetting you the most, something you want and need to resolve. Here are the steps: 1. Identify your most pressing issue personal or professional 2. Clarify the issue. What is going on? How long has it been going on?
How bad is it? Determine the current impact. How is this issue currently impacting me? How is it impacting others? What are the emotions? Determine future implications. If nothing changes, what will happen? What will happen if I take another action?
Achieving Success at Work & in Life, One Conversation at a Time
What is in stake for me and others? Examine your personal contributions to the issue. What is the problem and how have I contributed to it? Describe the ideal outcome. If the issues are resolved, what difference will that make? What results will I enjoy? Commit to action. What might get in my way and how will I get pass it?
When will I take action? Copyright How you enter a conversation is how you emerge from it. You might miss out on learning about something that might change your life. When engaging someone in a conversation, focus on the basic aspect of being present - eye contact. Eye contact takes the pulse of the relationship by really listening to and acknowledging the person. How you enter the conversation is how you emerge from it. Holding back, not paying any attention, halfasleep or available, present or awake can spell the difference between success and failure.
When listening to a conversation or discussion you need to listen not only to the content but also to the emotion and intent of the message. The goal of any fierce conversation is to expand the conversation rather than to narrow it. It is not about holding forth on your point of view or opinion, but about producing knowledge by sitting with someone one on one and mutually interrogating reality. Questions are much more effective than answers in bringing about learning.
FIERCE CONVERSATIONS: Achieving Success in Work & in Life, One Conversation at a Time
Susan Scott is the founder of Fierce, Inc. She lives in Seattle, Washington. Evelyn Waugh: A Life Revisited. The Hairy Dieters: Fast Food. My Life with Wagner. Guide To Better Acol Bridge. The Hairy Dieters: Good Eating. The Carl Rogers Reader. Your cart Close. Go Search.
Books Susan Scott Fierce Conversations: Achieving success in work and in life, one conversation at a time. Imprint Piatkus Piatkus Piatkus. Fierce Conversations: Achieving success in work and in life, one conversation at a time Susan Scott 4 Reviews Rated 0. A newly revised and updated edition the bestselling classic guide to effective communication While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship, or a life, any single conversation can.
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